Service & Support
Our service target is the customer£¬customers¡¯ requirements are the content of our service. For ever our maxim is ¡°Quality First, Customer is the GOD and always looking after our Reputation¡±. We have been providing excellent, high efficient service to our clients. In order to get to ¡°win-win situation¡± for each other, we keep improving our working system, methods and content during the cooperation process.
¡¡¡¡¡°Quality First, Customer is the GOD and always looking after our Reputation¡±, this principle has been implemented in our every single employee¡¯s work. By right of this, we earned our brand reputation and clients¡¯ trust. Our company has passed ISO9001:2000 verification and been honored by Jiangsu Province Government as ¡°Keeping Promise & Honoring Contracts¡± Corporation¡±. Especially, Taizhou City Industrial and Commercial Bureau also honored our company as ¡°Keeping Promise & Honoring Contracts¡± for already 14 years successively.
¡¡¡¡Providing low cost & high added value services are the only choice for achieving non-stop development of a company. In Dazhong Electric Appliance Co., Ltd, serving the customer is not a system or a program anymore. It has become a culture, which has already merged into the spirit and been accepted by all of the employees.
¡¡¡¡Before Service: Company has its own professional sales service centre, giving free service before sales: confirming the products type and offering relevant technical counseling; providing catalogues and details of the products. Also, the company is able to do the R & D work according to the clients¡¯ particular requirements.
¡¡¡¡During Service: During the production period, the company provides staff keeping contact with the buyers. In order to let the customer to obtain the actual products they want, any buyer¡¯s suggestion will be taken into our account. The company owns professional technicians and advanced production line with precise testing equipments. It ensures the reliability and producing period.
¡¡¡¡After Service: If the products had been installed and used correctly, within guaranteed 12-month since the consignment, ONLY because of the product it selves¡¯ quality problem or mistake in principle, the company has the duty to provide free maintenance, debugging, repair and components exchange service. After the guaranteed 12-month, the company is obligated to provide charge service to maintain the products for lifetime. Under whatever circumstances, the supplier won¡¯t delay the time for rushing to repair.